***Update April 18,2016*** Learn how to make your own! A new post on 4 Steps to Creating your Procedure Manual in Google Docs I recently read an article by Neil B. Gailmard, OD on Your Office Procedure Manual (2010) which has a lot of good tips on: Why you should have a procedure manual How to Start a Manual What to Exclude What you might Include However, I did not agree with the line in his last paragraph where he states that, “every office is so different that I strongly recommend that you write your own from scratch.” It’s true, every office has their own unique workflow- but every office shares the ability to categorize duties by either patient workflow and/or department . Think about all the duties in your practice. They can either involve interaction with a patient or a specialized duty performed by a department in your practice. Although these duties may coincide in both patient workflow and department, categorizing them in this manner...